Contact Us

Playmates Toys cares about its customers and wants you to have a positive experience with our products.

If you have specific questions regarding any of our products, please see their individual web pages—in the Our Brands section or within the webstore—for more information.

If you have questions about our return policy, please visit Shop Help Pages.

You may also find additional information about this website and its usage under the Terms & Conditions section or in our Privacy Policy, both available at the bottom of every page.

For all other questions regarding our products, please fill out the contact form below or email us at: toys@playmatestoys.com. If you email us, please include your name, address, phone number and email address so that we can contact you.

PLEASE NOTE: if you are a child under 13 years of age, you MUST ask your parent or legal guardian for permission to contact us.

Contact Form


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You may also mail inquiries to:

Playmates Toys
Attn: Paula Billingsley
909 N. Sepulveda Blvd, Ste 800
El Segundo, CA 90245
Tel: 855-807-9515

For customer service in Canada re: Waterbabies or Hearts For Hearts Girls (not Teenage Mutant Ninja Turtles), please email customerservice@rptoys.ca or contact:

RP Toys
5716 Coopers Avenue
Unit 1
Mississauga, Ontario L4Z 2E8
Tel: 905-206-0083

Thank you for contacting Playmates Toys!